Shipping Policy
## Shipping Policy — Rawtality UK
**Last updated:** [08/07/2026]
**Page URL:** `/shipping-policy`
This Shipping Policy explains how Rawtality UK (“we”, “us”, “our”) ships orders placed on **rawtality.co.uk**. If you have any questions, contact **info@rawtality.co.uk** or ### 1) Shipping destinations
**UK (current):** We currently ship to addresses in the United Kingdom.
**International (coming soon):** We plan to offer international shipping in the future. When available, eligible countries, delivery times, and costs will be shown at checkout.
If your location isn’t available at checkout, please contact us.
### 2) Couriers we use
We ship orders using **Royal Mail**, **InPost**, and **DPD**. The courier used may depend on the service selected at checkout, parcel size/weight, and destination.
### 3) Order processing time
Because we print fresh, orders are typically processed within **3–5 business days** after payment is confirmed (depending on stock and production).
Orders placed on weekends or UK public holidays are processed the next business day.
### 4) Delivery times (after dispatch)
Delivery times vary by the shipping option selected at checkout and the courier used. Any delivery estimates shown at checkout are estimates and not guaranteed, especially during peak periods or due to weather/courier delays.
### 5) Shipping costs
Shipping costs are shown at checkout and depend on the delivery option selected and your location. Any free shipping offers (if available) will be shown automatically at checkout.
### 6) Tracking
Where tracking is available, we’ll send tracking details by email once your order has been dispatched (and/or they’ll be available in your account order history if you created an account).
### 7) Delivery address & failed deliveries
Please check your delivery details carefully at checkout. If an order is returned to us due to an incorrect/incomplete address or failed delivery/collection, we may:
- ask for an additional shipping fee to resend the order, or
- refund the order (excluding original shipping costs), where appropriate.
### 8) InPost deliveries (lockers/pickup points)
If you select InPost, you may need to choose a locker/pickup point and collect within the time window provided by InPost. If a parcel is not collected in time and is returned to us, we may refund the order (excluding shipping) or arrange redelivery (additional shipping charges may apply).
### 9) Damaged, missing, or delayed parcels
If your order arrives damaged, is missing items, or hasn’t arrived within a reasonable time, contact us at **info@rawtality.co.uk** with your order number:
- **Damage:** please include photos of the packaging and items.
We’ll work with you and the courier to resolve the issue (replacement, refund, or another appropriate solution).
### 10) International shipping, customs & import taxes (when available)
When international shipping becomes available, orders shipped outside the UK may be subject to customs duties, taxes, or fees charged by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility.
### 11) Contact
Rawtality UK
Email: **info@rawtality.co.uk**
## Returns & Refunds Policy — Rawtality UK (Apparel, not custom)
**Last updated:** [07/08/2026]
**Page URL:** `/returns-policy`
This Returns & Refunds Policy explains how returns, exchanges and refunds work for purchases made from **rawtality.co.uk**. If you have any questions, contact **info@rawtality.co.uk**
### 1) Change-of-mind returns (UK)
If you’re in the UK, you can request a return within **14 days** of receiving your order for a refund, provided that:
- items are **unworn**, **unused**, and in **original condition**
- items are returned with **original tags** attached (where applicable)
- items are returned in **original packaging** (where applicable)
- you can provide proof of purchase (order number/receipt)
### 2) Items we can’t accept for return (unless faulty)
We can’t accept returns for:
- items that have been **worn**, **washed**, **altered**, or **damaged** after delivery
- items returned **without tags** (where applicable) or not in original condition
- items returned **outside the return window**
- items marked **final sale** / **non-returnable** at checkout (if applicable)
### 3) Faulty, damaged, or incorrect items
If your item arrives **faulty**, **damaged**, or you received the **wrong item**, please contact us within **48 hours** of delivery at **info@rawtality.co.uk** with:
- your order number
- a description of the issue
- clear photos of the item and packaging
We’ll arrange a replacement, refund, or another appropriate solution.
### 4) How to start a return
Email **info@rawtality.co.uk** with:
- your order number
- the item(s) you want to return
- the reason for return (optional)
We’ll reply with return instructions and the return address.
### 5) Return shipping costs
- **Change of mind:** you cover return shipping costs (costs vary depending on the **size/weight of the parcel**).
- **Faulty/damaged/incorrect item:** we’ll cover reasonable return shipping costs or provide an alternative solution.
We recommend using a tracked service and keeping proof of postage until your return is processed.
### 6) Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it’s approved. If approved:
- refunds are issued to the **original payment method**
- we aim to process refunds within **5–10 business days** of receiving the return (payment providers may take longer to show the funds)
Original shipping fees are **non-refundable** unless the return is due to our error.
### 7) Exchanges (size changes) + one-time shipping code
We don’t offer direct exchanges. If you’d like a different size/colour, please return your item following this policy and place a new order.
To help with exchange shipping costs, once your return request is approved (or once you provide proof of postage), we can provide a **one-time shipping code** to use on your replacement order. The code covers **standard UK shipping up to £4**. If your replacement order requires a higher shipping rate (for example, hoodies or larger parcels), you’ll only pay the difference.
To request the code, email **info@rawtality.co.uk** with your order number and the item/size you’d like to reorder.
### 8) Clearpay purchases
If you paid using **Clearpay**, refunds will be processed back through Clearpay in line with their terms. Any instalments already paid will be refunded according to Clearpay’s processing times.
### 9) Cancellations
If you need to cancel an order, contact us as soon as possible at **info@rawtality.co.uk**. Because we print fresh and begin processing quickly, cancellations may not be possible once production or dispatch has started.
### 10) Contact
Rawtality UK
Email: **info@rawtality.co.uk**