Privacy Policy
## Privacy Policy — Rawtality UK (Physical Products / UK)
**Last updated:** [08/07/2026]
Rawtality UK (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect personal data when you visit our website, place an order, create an account, contact us, or sign up to marketing.
**Contact:** info@rawtality.co.uk
**Business:** Rawtality UK | United Kingdom
Rawtality UK is the **data controller** for personal data processed under this policy.
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### 1) Personal data we collect
**A. Information you provide**
- Identity & contact details: name, email address, phone number
- Delivery & billing details: address, postcode, country
- Account details: login details and preferences (if you create an account)
- Order details: products purchased, order history, returns/refunds, communications with us
- Messages: enquiries sent via forms, email, chat, or social channels you use to contact us
- Marketing preferences: subscription status and communication choices
**B. Information collected automatically**
- Device and usage data: IP address, browser type, pages viewed, approximate location, referral source
- Cookies and similar technologies (see “Cookies”)
**C. Payment data**
We do **not** store full card details. Payments are processed by our payment providers, who may collect payment and verification information directly.
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### 2) How we use your data
We use personal data to:
- Provide and operate the website and customer accounts
- Process orders, payments, delivery, returns and refunds
- Send service messages (order confirmations, delivery updates, support replies)
- Provide customer support and manage complaints
- Improve our products, website and customer experience
- Prevent fraud and keep our website secure
- Send marketing communications (where you’ve opted in)
- Measure and improve advertising performance (where enabled)
- Comply with legal obligations (e.g. tax and accounting)
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### 3) Lawful bases for processing (UK GDPR)
We rely on one or more of the following:
- **Contract**: to process and deliver your order, handle returns/refunds, and provide support
- **Legitimate interests**: to run our business, improve our services, and protect against fraud (balanced against your rights)
- **Consent**: for marketing communications and certain cookies/advertising technologies (where required)
- **Legal obligation**: to keep records and meet regulatory requirements
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### 4) Who we share your data with
We may share personal data with trusted third parties where necessary, including:
**Website platform & hosting**
- **Wix.com** (website hosting, store, members area, forms)
**Payments**
- **Wix Payments**
- **PayPal**
- **Stripe**
- **Clearpay**
- **Apple Pay** (via supported payment providers)
**Delivery & fulfilment**
- **Royal Mail**
- **InPost**
- **DPD**
(plus any fulfilment partners you use to pack/dispatch orders)
**Advertising & analytics (where enabled)**
- **Meta** (e.g. Meta Pixel / Conversions API)
- **Google** (e.g. Google Ads conversion tracking, Google Analytics if enabled)
**Marketing & communications**
- Email marketing tools you use (e.g. Wix Email Marketing) to send newsletters if you opt in
**Professional advisers & authorities**
- Accountants, insurers, legal advisers
- Regulators/law enforcement where required by law
We only share what’s necessary for the specific purpose.
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### 5) Advertising, analytics & profiling (optional but recommended)
We may use Meta and Google tools to:
- Measure ad performance (e.g. purchases, page views)
- Build audiences for advertising (e.g. remarketing)
- Improve targeting by understanding how visitors use our website
These tools may use cookies or similar technologies and may collect or receive information from your device and browser (such as IP address, device identifiers, and events like page views or purchases). You can control cookies via our cookie banner (where available) and your browser settings.
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### 6) International transfers
Some providers (including Meta and Google) may process data outside the UK. Where this happens, we use appropriate safeguards (such as contractual protections) to help keep your data protected.
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### 7) How long we keep your data
We keep personal data only as long as needed for the purposes above, including:
- **Orders/invoices/tax records:** kept for the period required by UK law and accounting rules
- **Customer support records:** kept as needed to resolve issues and maintain records
- **Marketing data:** kept until you unsubscribe or we no longer need it
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### 8) Your rights
You may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion (where applicable)
- Restrict or object to processing (where applicable)
- Data portability (where applicable)
- Withdraw consent at any time (for consent-based processing)
- Complain to the **Information Commissioner’s Office (ICO)**: https://ico.org.uk/
To exercise your rights, contact **info@rawtality.co.uk**.
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### 9) Marketing
If you opt in, we may send you marketing emails. You can unsubscribe at any time using the link in our emails or by contacting **info@rawtality.co.uk**.
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### 10) Cookies
We use cookies and similar technologies to:
- Make the website work properly (e.g. cart and checkout)
- Remember preferences
- Understand how visitors use the site
- Support advertising and measurement (where enabled)
You can manage cookies via your browser settings and (where available) our cookie banner/preferences.
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### 11) Security
We use reasonable technical and organisational measures to protect personal data. No system is completely secure, but we work to protect your information.
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### 12) Children
Our website is not intended for children and we do not knowingly collect personal data from children.
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### 13) Changes to this policy
We may update this policy from time to time. We’ll post the updated version on this page and update the “Last updated” date.
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